Q: What is an eSIM?
An eSIM is a digital SIM that allows you to connect to mobile data without using a physical SIM card.

Q: Is my phone compatible with eSIM?
Most modern smartphones support eSIM. Please check our Supported Devices or contact support before purchasing.

Q: When will I receive my eSIM?
Your eSIM is delivered instantly after payment via email with a QR code.

Q: How do I activate the eSIM?
Simply scan the QR code on your device and follow the on-screen instructions.

Q: Can I get a refund?
Refunds are available only if the eSIM has not been activated. Please see our Refund Policy for details.